6 Simple Questions That Yield Better Decisions
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6 Simple Questions That Yield Better Decisions

Decisions, decisions!  The Latin root for decide is “decidere,” which literally translated is “to cut off.” We eliminate or “cut off” all routes but one and move forward.  But our business decisions are often complex with competing options. So which option is best – how can we improve our decisions? Often a sudden impact or…

Do You Know What Your Customers Are Thinking?
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Do You Know What Your Customers Are Thinking?

What are you measuring to assess how your customers perceive your business? We all are experiencing a significant transformation in our customers’ behavior today, and we want to understand how they view our respective businesses. The Net Promoter Score methodology developed by Fred Reichheld (author of The Ultimate Question) is an effective and powerful way…