The significant transformation of customer behavior continues at full speed today. I have written about this topic in the past, and I think it is time to put it at the forefront again. “Today’s consumer has seized control. Audiences have shattered into fragments and slices. Product differences can last minutes, not years. The new ecosystem…
The 212 Degrees concept reminds us all of the power we have within us when we just “turn it up” 1 extra degree. It is that one-degree that is holding many people back. There’s an old Chinese saying that I just love: “The temptation to quit will be greatest just before you are about to…
Our challenges today continue to expand and morph into unexpected and unplanned developments. I see many leaders thinking inward and focusing heavily on safety as we adjust to whatever “new normal” comes out the other side. Do you need to run all the scenarios and be mindful of cash and take care of your people? Yes! Absolutely! However,…
Anytime anyone suggests “the best” of anything – you can be sure it’s a subjective opinion. An opinion that melds an individual’s needs, taste, and experience. Given this caveat, here are 5 of my “best business books” for the year of 2020. My hope is that one or several of these suggestions will resonate with…
Are you upset because margins are slipping impacting your company’s overall profitability? AND, at the same time you want to grow your business more rapidly and more profitably? Yes – margins are one of the most important Key Performance Indicators (KPIs) for your business. And irrespective of your industry’s average profitability, we believe your company…
Driven by the COVID-19 pandemic, business transformations that would normally take years have evolved in months. We have been forced to swap from the physical to the digital world. And, these shifts that began as temporary will most likely become permanent. Many of us have crossed the digital divide this year, and there will be no…